Gators Caught in the Act

UF Physicians Service Excellence Award winner for quarter ending September 30, 2010 Tim Barnash, UFP IS With the new Gator Advantage program, Tim was asked at 4:15 on a Thursday afternoon to help us create a Gator Advantage page on the UFP Website. Tim worked after hours and had the entire project done before 8:30 the next morning. This is just one example of the many times Tim has helped me out on a moment\’s notice and all of UFP admin appreciates his dedication and commitment. From Supervisor: This was huge! If you haven\’t seen the site, you should. It even included video that he had to add working from his home computer because we don\’t have the tools to convert DVD to Flash Media here.

UF Physicians Service Excellence Award Winner for quarter ending September 30, 2010 CEO Award Winner: Faye Forde, Financial Counselor, Hem Onc Somehow, Faye found a way to get a dying patient’s son an airline ticket paid for by an outside agency. This must have meant so much to the patient and the son to allow them to visit one last time. Faye always goes the extra mile for our patients.

UF Physicians Service Excellence award winner for quarter ending September 30, 2010 Linda Breeden, Supervisor, B/AR Medicaid I had a transplant patient who had a claim deny for having the wrong specialist on the authorization from the insurance company. I did a patient dispute through the clinic but they were no help stating it was patient’s responsibility to have the authorization corrected. I called Linda to get her advice and she automatically said, \”Don\’t worry. I know someone I can call. Not only did she get the authorization corrected, she advised me that one of her staff would call the insurance and have the claim reprocessed.

UF Physicians Service Excellence award for quarter ending September 30, 2010 Tammy Mayers, Med Assistant ,ENT @ SUF Tammy was taking two patients to admitting when she saw another patient from the ENT clinic. He was attempting to seek help, and he was unable to talk. Tammy was able to help the patient with his needs even though he was unable to speak to Tammy. She knew enough of his history to fill the gap. The patient had such a look of relief and gratitude. Tammy then followed up with the case worker.

UF Physicians Service Excellence Award Winner for Quarter ending September 30, 2010 Karla Englehart, Coordinator Financial Services, Eye @ SMP Last week I had a patient come in with a serious eye issue that required urgent surgery. The patient was visiting from out of town so we were outside her coverage area. I received a call from FSC that the patient was not approved. My scheduler was out, so I asked Karla to look into it. She spent the next three hours working on getting approval and was here Thursday morning by 7 AM to make sure everything was taken care of. She went above and beyond helping me and the patient even though she is not my regular scheduler.

UF Physicians Service Excellence Award winner for quarter ending September 30, 2010 Michele Schauer, LPN, Peds @ Tower Square, We had a patient in respiratory distress. The patient required one-on-one nursing during her stay. Michelle did an excellent job providing ICU level care to this patient while we stabilized and waited for a hospital room assignment. She missed out on her lunch to care for this patient. Her attendance to detail, dedication and compassion for the patient was above the call of duty.

UF Physicians Service Excellence Award winner for quarter ending September 30, 2010 Shelli Hines, Surgical Coordinator, Orthopaedics Shelli spent a great deal of time on the phone with me one day this week, trying to schedule a series of three appointments a week apart for me with Dr. Vincent. Juggling his busy schedule and mine took some time and effort on her part. Wouldn\’t you know, right after we hung up I had a call from another physician to schedule an urgent and unrelated outpatient surgical procedure right in the middle of the series that Shelli had just spent all that time on! I called Shelli back, nearly in tears because I knew this was probably going to delay the injections for my knee. I told her how much pain I am having and she worked several miracles to get all three appointments rescheduled around my surgical procedure with no delays. Thank you Shelli for your kindness and compassion and for taking time out of your busy day to listen to me. You make UF & Shands a better place for all of us.

I am a second year medical student and one of three trip leaders of DR HELP, a medical outreach trip to the Dominican Republic. DR HELP is a group of health science students and health professionals from the University of Florida who organize a medical mission trip to the Dominican Republic for one week during their Spring Break. Our trip is based in Jarabacoa, a small town near the mountains. In 2010, DR HELP consisted of a group of 43 individuals. There were 8 physicians, 4 pharmacy students, 1 nurse, 1 dentist, 1 translator, and 29 medical students. The official number of patients that we saw during the course of the trip was 1,467. Each day, we were divided into two teams, one group cared for patients at an urban site, and others did so at a rural site. Many of the patients that we saw lived in remote locations and therefore had no access to medical care. Overall, DR HELP is an interdisciplinary trip where everyone is focused on service to others while obtaining a medical and a cultural education in the process. We are currently working to make next year\’s trip the best that it can be. For instance, this year we will bring 2 dentists due to the huge volume of patients in the DR with dental problems. In order to bring the best supplies and medical care that we can to our Dominican patients, our team is working hard to raise funds for our cause, and any contribution that you make would be greatly appreciated! If you are interested in finding out more about DR HELP, please visit our website at www.drhelp.org, or contact our second year medical student trip leaders at DRHELPUF@gmail.com. Thank you! Brian Fitzgerald University of Florida College of Medicine Class of 2013

Terry Sexton ARNP for Peds Blue Team Terry is amazing! The medical students and residents would be lost without her. She is always helpful and facilitates efficient patient care with a contagious smile!
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